Candidates Complaints Policy and Procedures

The aim of Diaspora Community Projects is to offer all candidates and their employing organisations the required level of support and guidance to enable candidates to achieve their award in the most effective and efficient manner possible.
However it is accepted that there may be times when candidates or their employing organisation are unsatisfied with the service they receive.
As a centre we would hope that such complaints could be settled at local level through open discussion with the assessor or internal verifier without any fear of prejudice or discrimination.
In the event of a complaint remaining unresolved the following procedure will come into operation where an organisation, candidate, assessor and internal verifier feel that there is no other means of resolving the complaint:

  1. The complaint to be put in writing to the centre co-ordinator :
    DIASPORA
    87-89, Plashet Road, London, E13 0RA
    The centre co-ordinator will acknowledge receipt of your complaint within 5 working days
  2. The centre co-ordinator will undertake to investigate the complaint and the complainant can expect a reply within 21 days of acknowledgement.
  3. The complainant has a right to attend any meetings relating to the complaint and may be accompanied by a close relative or colleague
  4. If the complaint is upheld the centre co-coordinator will determine the course of action to remedy the situation
  5. Records of all complaints will be maintained and available for examination by Awarding Body representatives of for a period of 3 years
  6.  If you feel that your complaint has not been dealt with fairly and to your complete satisfaction, you may wish to bring your complaint to the attention of the awarding body.

You should do this in writing.